Frequently Asked Questions
Here you will find answers to curious and frequently asked questions, please contact us for more information.
Product & Customization
Do you offer product customization for specific project needs?
Yes, we offer product customization options tailored to meet unique project requirements. Our team will collaborate with you to deliver solutions that fit your design, dimensions, and functional needs.
Can I request a sample before placing an order?
Yes, you can request a sample before placing an order. Please note that the sample and shipping costs will be the responsibility of the requester.
Are your products compliant with industry-specific standards?
Yes. Our products meet various industry certifications and standards, including those required for office, hospitality, and institutional environments. Contact us for product-specific compliance documentation.
What materials are used in your products?
Our products are primarily made from high-quality steel and durable metal components. We also use certified powder coating finishes and, where applicable, eco-friendly materials that meet industry standards for strength, safety, and sustainability.
Are your products environmentally sustainable?
Sustainability is a key priority for us. Many of our products are made with recyclable materials and follow eco-conscious manufacturing practices.
Ordering & Logistics
What is your standard lead time for orders?
Lead times vary by product type, quantity, and customization level. Most made-to-order items ship within 4–8 weeks. Quick-ship items are available with a 5–10 business day turnaround.
Do you offer quick-ship or in-stock items?
Yes. We have a dedicated selection of quick-ship items that are ideal for time-sensitive projects.
Is there a minimum order quantity (MOQ)?
Yes, some products require a minimum order quantity based on size, material, or configuration. Our team can advise on the MOQ per product.
Can I modify my order after it’s been placed?
Order modifications may be possible if the order hasn’t been processed or shipped. Please contact our team as soon as possible to review your request. Please note that custom or made-to-order items cannot be modified once production has started.
Do you offer drop shipping or direct-to-site delivery?
Yes, we offer drop shipping anywhere in Canada. Direct-to-site delivery is also
available and can be arranged based on the size and quantity of the project.
Can I track my order?
Yes, once your order has shipped, we’ll provide you with tracking details so you can monitor the delivery status.
Do you offer international shipping?
Yes, we offer international shipping on a case-by-case basis. Please contact us with your location and order details, and we’ll provide shipping options and a quote.
Dealer & Contractor Support
How can I become an authorized dealer?
To become an authorized Ceha Canada dealer, please contact our sales team at sales@cehacanada.com or call us at 1-888-221-2342 (press 1 for Sales, then ext. 1). We’ll be happy to guide you through the process.
Do you offer training or support for dealers and contractors?
Yes, we provide product training, sales support, and technical resources to help our dealers and contractors succeed. Contact our team to learn more about available materials and training sessions.
Can I register my project with you?
Yes. We encourage project registration to help protect your opportunity and secure competitive pricing. Please contact our sales team at sales@cehacanada.com or call us at 1-888-221-2342 (press 1 for Sales, then ext. 1). We’ll be happy to guide you through the process.
What kind of discount can I get as a dealer or contractor?
We offer trade discounts based on order volume, account history, and project size. Registered dealers and partners may qualify for preferred pricing.
Do you provide marketing materials to dealers?
Yes. We offer brochures, high-res product images, videos, and other sales tools to support your marketing efforts.
Product Origin & Showroom Info
Where are your products manufactured?
Our products are manufactured in Turkey.
Do you have a showroom where I can view products?
Yes, we do! You’re welcome to visit our showroom located at 140 Allstate Parkway, Suite 100, Markham, Ontario, L3R 5Y8 to experience our products in person. Please contact us to book an appointment before your visit.
Warranty & Service
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately with your order number and photos of the issue. Our team will review the case and work with you to resolve it as quickly as possible.
What kind of warranty do you offer?
We offer 5-year warranty on most of our products, covering manufacturing defects and workmanship issues. Specific warranty details can be found on each product page.
How do I file a warranty claim?
To submit a claim, contact our customer service team with your order number and issue details. We’ll guide you through the process.
Contact & Support
How can I get in touch with your sales or support team?
You can reach us through our website contact form, by email at sales@cehacanada.com, or by calling our customer support line at 1-888-221-2342 during business hours. Our team is ready to assist with quotes, product information, and logistics.
Is technical support available for installation or setup?
Most of our products are fully welded and ready to install with no assembly required. For knockdown items and other products that require assembly, we provide detailed installation manuals and videos. If you have any questions or need additional support, feel free to contact us at 1-888-221-2342 or email sales@cehacanada.com.
Still Need Help?
For any additional questions or assistance, feel free to contact our customer support team here or at info@cehacanada.com.