5-Year Limited Warranty for Metal Furniture Products
At Ceha Canada, we take pride in the superior craftsmanship and durability of our metal furniture products. To reflect our commitment to excellence, we offer a 5 year limited warranty on our metal lockers and other metal furniture products, subject to the terms and conditions outlined below.
This warranty covers the following aspects of our metal furniture products for a period of 5 years from the date of original purchase:
- Structural Integrity: Frames and overall construction are guaranteed against defects in materials and workmanship under normal commercial use.
- Metal Components: Doors, shelves, panels, and other metal parts are covered for defects such as warping, rusting (excluding damage from excessive moisture or improper maintenance), and failure due to manufacturing flaws.
- Hardware: Hinges, locks, handles, and other hardware are warranted against failure caused by manufacturing defects. Replacement keys are not included.
- Finishes and Coatings: Paint and powder coatings are covered against peeling, cracking, or significant discoloration due to manufacturing defects. This does not include normal wear and tear or fading caused by exposure to sunlight or harsh environmental conditions.
Please note the warranty on the products is non-transferable. Additionally, this warranty does not cover:
- Installation and re-installation of the storage lockers requiring installation:
Warranty coverage does not apply to issues arising from the customer’s initial installation, relocation, or re-installation of storage lockers that require installation. Any damage, defects, malfunctions, or performance issues resulting from improper installation, re-installation, or workmanship are excluded from this warranty. - Damage Due to Misuse: Damage resulting from misuse, abuse, negligence, accidents, improper installation, or unauthorized alterations.
- Environmental Factors: Corrosion, rust, or deterioration caused by exposure to high humidity, salt air, chemical spills, or other environmental factors.
- Normal Wear and Tear: Cosmetic changes such as minor scratches, dents, or surface wear that do not affect functionality.
- Third-Party Repairs: Issues arising from repairs or modifications not authorized by Ceha Canada.
- Non-Metal Components: Plastic components, fabric, or other non-metal materials used in conjunction with our metal furniture are not covered.
To make a warranty claim:
- Contact Ceha Canada: Reach out to us at via email at support@cehacanada.com or phone: +1(888) 221 2342, Extn 2 to speak with one of our customer experience executives.
- Provide Detailed Information: Please be ready to share the following information for a prompt resolution to your inquiry.
a. Detailed description of the issue: Provide a detailed description of the issue and photographs of the issue.
b. Proof of Purchase: Provide original receipt or proof of purchase.
c. Our customer experience team may request additional information as needed to review and decide your warranty claim. - Evaluation Process: Ceha Canada will evaluate the claim and determine if the issue is covered under warranty. If approved, we will, at our discretion, repair or replace the defective part or product.
- Liability: This warranty is limited to the repair or replacement of defective parts or products. Ceha Canada is not liable for incidental or consequential damages arising from the use of our products.
- Commercial Use: This warranty applies exclusively to products used in commercial or institutional settings. Residential use is excluded from this warranty.
To ensure the longevity of your Ceha Canada metal furniture and maintain warranty coverage, we recommend the following:
- Regular cleaning with damp cloth and mild detergent. Avoid abrasive cleaners.
- Keep products in a dry, well-ventilated environment to prevent moisture buildup.
- Periodically inspect hardware and tighten as needed.
- Use products as intended and follow all installation instructions.
At Ceha Canada, we stand by the quality of our products and are dedicated to ensuring your satisfaction.
If you have any questions or concerns regarding this warranty, please contact us directly for further information.